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Our Products

AI that works in
the real world.

Two enterprise-grade AI products built from hands-on operational experience — not theory. Each one solving a real problem with real intelligence.

01 — Flagship Product
FM360ai
AI-Native 360° Facility Management Suite

Recognized by FM experts as the next gold standard in comprehensive enterprise-grade FM systems — outperforming current industry standards. Born from hands-on facility management experience, built for unmatched practicality.

20+
AI Agents
40–60%
Faster resolution
30–45%
Cost savings
24/7
Operational

FM360ai covers every detail that defines facility management — in one intelligent system. Front desk, housekeeping, maintenance, vendors, and management all work through a dedicated yet single system with real-time 360° operational control and visibility.

Omni-Channel TicketingAsset Management Preventive MaintenanceVendor Management 360° ProcurementInventory Management Budget ManagementWorkflow Automation RFID / QRIoT Ready Arabic & EnglishMulti-facility
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AI Agents — 20+ built-in
01
Intelligent Ticket Triage
02
Conversational Support
03
Predictive Maintenance
04
Knowledge Base (RAG)
05
Smart Procurement
06
SLA Compliance
07
Budget Optimization
08
Work Orchestration
09
Inventory Optimization
10
Document Intelligence
11
Multimodal Understanding
12
Natural Language Analytics
13
Vendor Performance
14
Feedback Analysis
15
Workflow Automation
16
Auto Language Detection
17
Category & Priority Agent
18
Safety Flag Detection
19
Duplicate Ticket Detection
20
Quotation & Invoice Analysis
Core Features

AI-Driven Automation

Every issue and guest request via photo, WhatsApp, voice, or other channels is analysed instantly by AI. Tickets are auto-created, prioritised, and assigned — no manual triage.

Unified Operations Platform

Front desk, housekeeping, maintenance, vendors, and management all work through a single system. Real-time 360° operational control and visibility.

Predictive Maintenance

The system learns from patterns to act early, ensuring zero disruption. Facilities remain fully operational 24×7 with minimal downtime.

Asset Management

Simultaneously scan, track, and transfer assets. Instantly log issues to reduce downtime, minimise errors, fix responsibility, and ensure operational precision.

SLA Compliance

Automated SLA tracking with intelligent escalation. Every ticket is monitored against agreed service levels with proactive alerts before breaches occur.

Budget & Petty Cash

Manage and track budgets, petty cash, and requests across the entire organisation. No financial surprises — complete visibility at every level.

02 — Retail Intelligence
Merchant
Eye
Revolutionizing Retail Intelligence

An AI-powered retail intelligence platform that streamlines in-store operations by providing real-time shelf analysis. By automating shelf analysis, Merchant Eye empowers merchandisers and store managers to make data-driven decisions.

SOS
Share of Shelf
OSA
On-Shelf Availability
Real-time
AI reporting

Merchant Eye analyses shelf images to deliver detailed reports on product availability, Share of Shelf (SOS), and merchandising compliance — helping CPG companies and retailers optimise product placement, reduce out-of-stocks, and boost overall sales. Integrates seamlessly with SAP, Oracle, and Microsoft Dynamics.

SOS MonitoringOSA Tracking Competitor AnalysisPricing Compliance Promotion ComplianceDamage / Expiry Detection Check-in / Check-outGeo-tagging SAP IntegrationOracle Integration iOS & AndroidPlanogram Compliance
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Core Shelf Analysis Features

Share of Shelf (SOS)

Track the percentage of shelf space occupied by your brand and ensure it complies with merchandising agreements across all store locations.

On-Shelf Availability (OSA)

Monitor product availability to prevent out-of-stock situations and ensure shelves are fully stocked at all times.

Competitor Analysis

Analyse competitor shelf space, pricing, and promotions to stay competitive and optimise your brand's in-store performance.

Promotion Compliance

Check if promotional displays and offers are implemented correctly as per planned promotions. Instant compliance reporting.

Pricing Compliance

Verify pricing accuracy across stores, ensuring that products are displayed at the correct price according to retail agreements.

Merchandiser Tracking

Geo-tagged check-in / check-out with attendance monitoring, performance metrics, and comprehensive reporting for supervisors.

How it Works
1

Upload shelf image

Merchandiser captures and uploads shelf images via the iOS or Android app — before and after setting up the shelf.

2

AI-powered analysis

Product detection and brand identification AI models analyse the image — identifying every SKU, brand, and shelf position.

3

Instant insights

Supervisors and admins get instant dashboards with SOS, OSA, competitor analysis, pricing compliance, and full reporting.