Privacy Policy

1. Who We Are

PetalKube Smart Solutions LLP ("PetalKube", "we", "us", or "our") is a technology company providing custom AI solutions and software development services across GCC, India, and Ireland. Our registered address is Dubai, United Arab Emirates.

This Privacy Policy explains how we collect, use, store, and protect personal data when you visit our website (petalkube.com), contact us, or engage our services.

2. Data We Collect

We collect personal data in the following ways:

• Contact form submissions — name, company, email address, phone number, and the message you send us
• Direct communications — emails, WhatsApp messages, and phone calls initiated by you
• Website usage data — pages visited, time on site, browser type, device type, and approximate location via analytics tools (Google Analytics and Microsoft Clarity)
• Cookies — session cookies and analytics cookies as described in Section 6 below

We do not collect sensitive personal data (such as health data, financial data, or identification documents) through this website.

3. How We Use Your Data

We use the data we collect to:

• Respond to enquiries and provide the information or services you requested
• Schedule and conduct discovery calls and business meetings
• Deliver contracted services and communicate about project delivery
• Improve our website and understand how visitors use it
• Send relevant business communications (only with your consent)
• Comply with applicable legal obligations

We do not sell, rent, or share your personal data with third parties for marketing purposes.

4. Legal Basis for Processing

We process personal data on the following legal bases:

• Contractual necessity — when processing is required to fulfil a service agreement with you
• Legitimate interests — to respond to enquiries, improve our services, and conduct business development
• Consent — where you have explicitly agreed to receiving communications from us
• Legal obligation — where processing is required by UAE law or applicable regulation

5. Data Retention

We retain personal data only as long as necessary for the purpose it was collected:

• Contact enquiries that do not result in an engagement: up to 12 months
• Client project data: for the duration of the contract plus 5 years for legal and accounting purposes
• Analytics data: as configured in Google Analytics (maximum 14 months retention setting)

You may request deletion of your data at any time by contacting us at contact@petalkube.com.

6. Cookies

Our website uses cookies for the following purposes:

• Essential cookies — required for basic site functionality
• Analytics cookies — Google Analytics (GA4) and Microsoft Clarity to understand website usage patterns. These tools may collect anonymised usage data including page views, session duration, and device information.

You will be asked for consent before non-essential cookies are placed. You can withdraw consent at any time via your browser settings or by contacting us.

7. Third-Party Tools

We use the following third-party tools that may process data on our behalf:

• Google Analytics (GA4) — website analytics. Google's privacy policy applies: policies.google.com/privacy
• Microsoft Clarity — session recording and heatmaps (anonymised). Microsoft's privacy policy applies.
• WhatsApp Business — communication. Meta's privacy policy applies to messages sent through WhatsApp.

We only engage third-party processors who provide adequate data protection guarantees.

8. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data ("right to be forgotten")
• Object to processing based on legitimate interests
• Request restriction of processing
• Withdraw consent at any time (where processing is based on consent)

To exercise any of these rights, contact us using the details below. We will respond within 30 days.

9. Data Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These include access controls, encrypted communications, and restricted data access within our team.

No method of transmission over the internet is 100% secure. While we take every reasonable precaution, we cannot guarantee absolute security.

10. International Transfers

PetalKube operates across GCC, India, and Ireland. Data you submit may be processed or accessed by team members across these locations. We ensure appropriate safeguards are in place for any such transfers.

11. Changes to This Policy

We may update this Privacy Policy periodically. The "Last updated" date at the top of this page reflects the most recent revision. Continued use of our website after updates constitutes acceptance of the revised policy.

12. Contact Us

For any questions about this Privacy Policy, or to exercise your data rights: